Terms & Conditions

RETURN POLICY

We want you to love your purchase! If you're not completely satisfied let us know and we will work with you to make it right. Please note: due to the handmade nature of our instruments there may be slight variations and imperfections in some items. We strongly believe this is one of the beautiful things about owning a handmade instrument.  Shipping, packaging/handling charges are not refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

Exchange + Returns Information

Our policy lasts 7 days from the day you receive your instrument. Beyond this, unfortunately we can’t offer you a refund or exchange.  We will consider an item sold (non-returnable) if we are not notified by email or telephone within 7 days of delivery of goods (no exceptions).  To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To exchange/return an item please use whats app support  or email for a Return Authorization.  Any item returned to us without our authorization may be refused. Return items should be properly packed, insured and shipped prepaid.  Due to certain reasons, we can not exchange or give refunds on drum heads or any flute/reed instruments (health regulations). Instruments that have been custom ordered (special tuning ie. A-432 Hz natural tuning or other) are also consider final sale.  Customers are responsible for shipping, both ways; in the event of a free shipping promotion, and the goods are exchanged/returned, the customer will be responsible for the actual outbound shipping charges.  All returned items must be in new original condition, any damages of any kind, the customer will be responsible for, and deducted from your return.  All returns/cancellations are subject to a 5% restocking fee.   

Please note as a formality, when placing your order and checking the box you are agreeing to these terms via electronic signature. 

We are trying to offer our customers a hassle free exchange/return policy